ISLAMABAD: PTCL Group (PTCL and Ufone 4G), Pakistan’s leading telecom and IT services provider, has partnered with Evam, the leading Martech platform leading to create real-time, omnichannel customer experiences. This partnership underlines the Group’s unwavering commitment to providing customers with the best communications services and accelerating Pakistan’s digital transformation.
PTCL Group will introduce new experiences and products to customers with the help of Evam’s next generation real-time engine. This advanced technology will ensure a seamless experience across all digital and telecommunications touchpoints. Evam will enable the Group’s business partners to leverage real-time data, profiles and AI models to deliver superior experiences. This will increase customer satisfaction to increase sales and customer retention. The project will be delivered through a partnership between Evam’s professional services team and their exclusive partner in Pakistan, Techfinity.
Jafar Khalid, Chief Technology and Information Officer of PTCL Group and Ufone 4G, shared his thoughts on the partnership: “This alliance between PTCL Group and Evam enhances customer engagement strategies our customers, aiming to provide a tailored experience for each customer, thus providing exceptional value. We are confident that partnering with Evam will allow us to understand and serve our customers better, ultimately leading to stronger and longer lasting relationships.
CEO Evam Doruk Mutlu said: “As CEO of Evam, I am extremely honored by the trust PTCL Group has in our company’s capabilities. I am committed to Work closely with our dedicated management team to not only meet but exceed their expectations. Along with this project, we are pleased to announce increased investment in Pakistan. We are also proud to reveal our plans to establish a local center of excellence in collaboration with our partner Techfinity to better serve our valued customers in Pakistan and around the world. »
For PTCL Group, this partnership with Evam marks an important step towards a revolution in customer experience. With a shared commitment towards excellence, we are poised to deliver seamless and personalized interactions that redefine the digital landscape in Pakistan. Together, the two organizations aim to set new standards in customer-centric innovation, both at home and abroad. World scene.