ISLAMABAD: Since its inception 41 years ago, the Wafaqi Mohtasib has effectively addressed issues from about 2.1 million families, with 193,028 complaints resolved in 2023 alone.
January 24 is significant in the history of the Wafaqi Mohtasib since it was founded 41 years ago, on this day, in 1983. To mark the 41st anniversary of the Wafaqi Mohtasib’s establishment, simple yet magnificent rituals will be staged in all regional offices, according to a news release issued here Wednesday.
In a message on the occasion, Wafaqi Mohtasib Ejaz Ahmed Qureshi stated that the increasing number of complaints indicates the general public’s faith and confidence in the institution, which is growing by the day.
He expressed confidence in accomplishing Ombudsmanship’s key principles, such as eliminating maladministration and promoting good governance in order to establish the rule of law and preserve human rights.
He stated that January 24 is very significant in the history of the Wafaqi Mohtasib because it was founded on this day 41 years ago, in 1983.
He stated that the institution has been on a positive track, providing prompt and free administrative justice to millions of households, particularly those in the most impoverished and marginalized communities.
The growing number of complaints received by the offices, he added, demonstrates the public’s confidence in the institution’s ability to resolve issues of maladministration, inefficiency, neglect, and prejudice.
Looking ahead to the New Year, he stated that improving the institution’s outreach and accessibility will be a top priority.
This includes establishing regional and sub-offices, hosting open forums in remote locations, and performing inspections to improve service delivery for organizations that receive frequent complaints.
Regular involvement with electronic and print media, as well as frequent awareness lectures, will help to raise public understanding about the institution’s mandate and scope of operations.
He reaffirmed his dedication to the cause of ombudsmanship, notably its essential ideals of promoting and preserving human rights, good governance, and the rule of law.
